- Shipping costs to Spain (Peninsula and Balearic Islands): Free shipping.
Transit time: between 24 and 48 business hours.

Shipping costs to the Canary Islands cost €8.90 (free shipping for orders over €150) and are subject to the additional payment of the import DUA and the payment of the corresponding IGIC (7% of the value declared on the invoice) at the time of delivery. delivery. These and other derived customs expenses will be the responsibility of the buyer in any case since they are not in our hands and we cannot control them.

- International shipments: * During this month of June 2023:

- EU (European Union):

Standard shipping: €7.90 / Free standard shipping on purchases over €300

Express shipping: €18

- Rest of Europe ,

Standard shipping: €12 / Free standard shipping on purchases over €300

Express shipping: €25

- United States:

Standard shipping: €18 / Free standard shipping on purchases over €300

Express shipping: €30

- Rest of the world: Standard shipping between €20 and €50 depending on the country.

International Standard Transit Time: 4-10 business days (approx.)

The shipping price is calculated in the cart after entering the shipping address. Customs charges are the responsibility of the buyer.

kiwipomelo is NOT responsible for the payment of customs management or the taxes derived from them. In the event that customs detains the package, the recipient will have to bear the management costs. This condition is accepted with the purchase. In those cases in which the article has reached its destination and the client rejects the customs and management payment, this amount will be deducted from the return of the
product.

We ship almost anywhere in the world. You can write to us at info@kiwipomelo.com and we will inform you.

Once we receive your orders, we take between 24 and 72 working hours to prepare them.
However, there are products that may require additional delivery time (special products, custom or personalized orders, etc.), the order preparation time will be specified in the product description or previously notified. If the order consists of several products, the order will be sent together when everything is ready.

If you are in a special hurry because it is for a gift, or because you are going on vacation and you want to take our designs with you to show them off under the Tuscan sun and you do not know if they will arrive on time, write to us at info@kiwipomelo.com and we will try to do everything possible so that you have it with you in time.

Notify us as soon as you find out. Keep in mind that once the package has been delivered to the courier, it will not be possible to make any change of address.

Any change of address once the order is shipped, or any request for delivery to a different address will have a surcharge equal to the cost of shipping.

Each and every one of our pieces are assembled by hand and prepared
carefully in our facilities, so, although it may have elements that differ from the photos due to their handmade nature, your order should arrive in perfect condition. If this is not the case, please contact us by sending an email to info@kiwipomelo.com

If you have difficulty placing your order or navigating through our website, please restart your browser. If the problems persist, contact us and our technical team will help you as soon as possible.

For the preparation of orders, we always use packaging suitable for gifts. If you want us to insert a note in the package, specify this message when making your purchase in "order notes".